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Frequently Asked Questions:

Frequently Asked Questions:

Where are you located? 

Our items are hand drawn in by us in our headquarters in Ontario, CA. Our items are handmade to order based on your customization and ship directly from our warehouse in China.

What is your turnaround time?

Shipping times:

All orders are handmade to order. Please allow 3-4 weeks before items are dispatched and an additional 3-7 business days for shipping, depending on location..

We ship worldwide, and shipping is always FREE

All orders include FREE SHIPPING

What are they made of and How do you power the neon signs?

Our LED Neon is made from silicone tubing and mounted on an acrylic backing. Most signs weigh less than six pounds.

Neon Lagoon signs produce relatively no heat, they are energy-efficient, and more durable and affordable than traditional glass neon.

All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.

How long do the LED neon signs last?

The lifetime of LED light is a minimum of 10 years (when left on an estimated 10 hours per day), or 30,000 hours. This is almost three times as long as traditional glass neon.

 Will my sign require maintenance?

They do not require maintenance.

 

Are they safe?

Our LED neon signs are energy efficient and safe. They are powered by 12V so they run at a much safer voltage traditional glass neon. Our lights do not remit heat due to the low voltage output, even after long hours of operation.

 Are your sings easy to install?

They are incredibly easy to install. They come with a mounting kit to install directly on to the wall. They can also be hung with hooks and chains. 

What is the Warranty?

We offer a one year warranty on all of or LED neon signs.